Slotly + Zendesk
Connect Zendesk to Slotly to let a support agent share your Slotly booking link inside a Zendesk ticket so a support conversation turns into a scheduled call without leaving the help desk.. Zendesk is a customer support and help-desk platform that businesses use to manage tickets, conversations, and customer records across email, chat, and phone in one place. Here's what the integration does and how to set it up in minutes.
With Zendesk connected
- Let a support agent share your Slotly booking link inside a Zendesk ticket so a support conversation turns into a scheduled call without leaving the help desk.
- Create or update the Zendesk user (and optionally a ticket) automatically when someone books, so the appointment, intake answers, and service are attached to the customer record.
- Add an internal note or tag to the relevant Zendesk ticket when a booking is made, rescheduled, or canceled, so agents always see the latest status.
- Trigger a Zendesk follow-up — such as a satisfaction request or a re-engagement ticket after a no-show — off a Slotly booking event.
- Keep Slotly as your scheduling and availability engine while Zendesk owns the support conversation, ticket history, and reporting.
Connect in minutes
- There is no native Zendesk app inside Slotly yet, so the connection runs through an automation tool — open Integrations in your Slotly dashboard and choose Zapier or Make (or use Slotly's outgoing webhooks if you'd rather build it yourself).
- Create a Zap or scenario with Slotly's booking event (new, rescheduled, or canceled) as the trigger and Zendesk as the action — for example, find-or-create a user, create a ticket, or add an internal note.
- Map your Slotly booking fields — name, email, phone, service, time, and intake answers — to the matching Zendesk user and ticket fields, and authorize your Zendesk account when prompted.
- To book from inside support, save your Slotly booking link as a Zendesk macro so agents can drop it into a reply in one click.
- Turn the automation on and run a test booking to confirm the user, ticket, or note appears in Zendesk. Start free at app.slotlyschedule.com/signup — the 14-day trial is free for 14 days, cancel anytime.
Zendesk integration FAQs
Is there a native Zendesk integration in Slotly?
Not yet — Slotly connects to Zendesk through Zapier, Make, or outgoing webhooks rather than a one-click native app. That still lets every booking create or update a Zendesk user, open or update a ticket, and add notes or tags automatically, and agents can share your Slotly booking link inside any Zendesk reply.
Can a support agent schedule a call during a Zendesk ticket?
Yes. Save your Slotly booking link as a Zendesk macro so an agent can insert it into a reply in one click. The customer picks a time on your booking page, and Slotly handles the confirmation, automated SMS and email reminders, and one-tap reschedule from there.
Will the booking attach to the right Zendesk customer and ticket?
Yes. With the Zapier or Make automation in place, a new Slotly booking can find-or-create the matching Zendesk user and add a note or tag to the relevant ticket with the service, time, and intake answers — so agents see the appointment in context the next time they open it.
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