Slotly + Intercom
Connect Intercom to Slotly to let a support or sales rep drop your Slotly booking link straight into an Intercom conversation, so a live chat turns into a confirmed appointment without leaving the inbox.. Intercom is a customer messaging and support platform that businesses use to chat with visitors, run a help desk, and manage every customer conversation in one inbox. Here's what the integration does and how to set it up in minutes.
With Intercom connected
- Let a support or sales rep drop your Slotly booking link straight into an Intercom conversation, so a live chat turns into a confirmed appointment without leaving the inbox.
- Create or update the Intercom contact automatically when someone books, so every conversation already shows their upcoming appointment, intake answers, and service.
- Post a note or tag onto the Intercom contact when a booking is made, rescheduled, or canceled, so your team sees the latest status the moment they open the chat.
- Trigger an Intercom outbound message or follow-up off a booking event — for example, a 'see you soon' message after booking or a re-engagement note after a cancellation.
Connect in minutes
- There is no native Intercom app inside Slotly yet, so the connection runs through an automation tool — open Integrations and choose Zapier or Make (or use Slotly's outgoing webhooks if you'd rather build it yourself).
- Create a Zap or scenario with Slotly's booking event as the trigger and Intercom as the action — for example, find-or-create a contact, add a note, or set a tag.
- Map your Slotly booking fields — name, email, phone, service, time, and intake answers — to the matching Intercom contact attributes, and authorize your Intercom account when prompted.
- To book from inside chat, save your Slotly booking link as an Intercom saved reply or macro so reps can share it in one click; then run a test booking to confirm the contact and note flow through.
Intercom integration FAQs
Is there a native Intercom integration in Slotly?
Not yet — Slotly connects to Intercom through Zapier, Make, or outgoing webhooks rather than a one-click native app. That still lets every booking create or update an Intercom contact and add a note or tag automatically, and reps can share your Slotly booking link inside any Intercom conversation.
Can a support rep book an appointment during an Intercom chat?
Yes. Save your Slotly booking link as an Intercom saved reply or macro so a rep can share it mid-conversation. The customer picks a time on your booking page, and the confirmation, reminders, and one-tap reschedule are all handled by Slotly.
Will the appointment show up on the Intercom contact?
Yes. With the Zapier or Make automation in place, a new Slotly booking can find-or-create the matching Intercom contact and attach a note or tag with the service, time, and intake answers — so your team sees the booking the next time they open that conversation.
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